Contact & FAQ
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CONTACT INFORMATION:

If you would like to contact us please email or call us at:
info@elitecreativegroup.com
(404) 955-0700

Elite Creative Group
3316-A South Cobb Dr. Suite 320
Smyrna, GA 30080
________________________________________

FREQUENTLY ASKED QUESTIONS

1. What is the Group Code? How do I locate it?
     ANS: The Group Code will be provided to you and your roommate(s) in your personalized email confirmation. You will receive this confirmation once the 1st person in your room pays their deposit. Reuse this Group Code on the Additional Payments Form as you and your roommate(s) make additional payments.
Group codes are not affiliate names or groups of people traveling together. It is a code WE assign each room. You use your group code to make additional payments, when you check in, and when you want to reference your room when you contact us.
If you are a group and will be booking more than one room, and you want to request that your rooms are near each other, please make the request in your registration form under HOTEL REQUEST. You have until July 11th to make Hotel Request.

 

2. What is the difference in the different occupancies?
     ANS:
Single Occupancy 1person in a room.
Double 2 people in a room.
Third Occupancy 3 people in a room.

3. What is the difference between the Packages?

     ANS:

  • BRONZE Package – Jr Suite Rooms in St. James Resort Side King or Double Beds Garden View with Balcony & Whirlpool Tub
  • SILVER Package – Jr Suite Rooms in St. James Resort Side King or Double Beds Ocean View with Balcony & Whirlpool Tub
  • SILVER PLUS Package – Jr Suite in Wild Orchid Resort Side Double Beds with Ocean View Only With Balcony & Whirlpool Tub
  • GOLD – Club Level Jr Suite in St. James Preferred Tower King or Double Beds Ocean View Balcony with Outdoor Jacuzzi & Exclusive Status & Amenities & Whirlpool Tub in Room
  • PLATINUM – Club Level Swim Out Pool Suite in St. James Preferred Tower King or Double Beds Ocean View Balcony & Exclusive Status & Amenities & Whirlpool Tub in Room
  • DIAMOND – Club Level Master Suite in St. James Preferred Tower Ocean View Rooms with separate living room & Balcony with Outdoor Jacuzzi & Exclusive Status & Amenities & Whirlpool Tub in Room with Butler Service

4. What’s included in the price?

     ANS: Your 5 day & 4 night accommodations, taxes, 8 events, all your meals & drinks, $100 Resort Coupon, and 1 Day Spa Access.

5. What in NOT included in the price?

     ANS: Your airfare, airport transfers to & from the airport, Chukka group excursions, Spa services, specialty dinners or upgraded services at the resort, and local activities.

6. If I have a roommate(s) can I pay for my package individually or can only 1 person in a room pay for the group?

     ANS: If you are rooming with other people you may pay individually. To register 1 guest from the room will need to click the Book Now button, register their room with their roommate(s) information, and pay the required deposit to lock in the room.  Your room will be assigned a group code in your confirmation, and your roommate(s) will need to pay their deposit by the deadline.

7. What is the resort’s name?

     ANS: You must pay a deposit to get the hotel’s name and address due to past customers booking outside of our room block causing a lot of confusion at check-in. Sorry for any inconvenience, but the Accommodation Page provides pictures and a description of each hotel.

8. Can I become an affiliate of the trip? Can I sell the trip to make $$?

     ANS: Yes & YES! Click Here For More Details

9. I would like to be a vendor or provide a class to your guests on the trip i.e. Work Out Class, Art Class, Scuba Diving Class, Make Up Class, Salsa Class – can I be down?

     ANS: YES! Our patrons include upwardly mobile urban professional and the social elite from the entertainment and corporate world.  Call or email us for our vendor rates.

10. Is it too late to sign up for this trip if the deposit deadline has passed?

     ANS: No, we continue to sell rooms until we sell out.

11. What if I want to sign up after the deposit deadline has already past?

     ANS: You would pick up and pay where we are on the current payment schedule.

12. I have a group; how do I make sure our rooms are near each other?

     ANS: If you would like to be near your friends in your hotel, please make the request on your registration page under Hotel Request.  You must provide the group code, not individual names.  We can only fulfill request if the group code is in the same hotel as your room.  We will accept request until July 10th.

13. Do you offer group discounts?

     ANS: Yes and Yes! Click Here For More Details. http://fantasyisl.com/group-promoter

14. How do I make changes to my room?

     ANS: Any changes to your room must be submitted via email, info@elitecreativegroup.com. If you have a roommate(s) please include your roommate(s) in the email to make your change. We cannot make changes to your room over the phone.  There must be documentation of all changes to your room.  Changes are subject to availability.

15. I want to request a view type or a special request for my room?

     ANS: Any hotel request you have please type it in the Hotel Request field on your registration form.  You have until July 10th to submit any room request you have.  Please keep in mind that it is a request and subject to availability.  Although the hotels will do their best to fulfill request, but they are not guaranteed.